Privacy Policy

Welcome to PERVA. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when using our shipping and export services.

1. Information We Collect

We collect the following information to provide our shipping and export services:

• Contact Information: Full name, email address, phone number, mailing address
• Shipping Information: Shipping and delivery addresses, details of shipped products, container information
• Payment Information: Billing details, payment information (note: we do not store complete credit card information)
• Business Information: Company name, business registration number, export/import information
• Browsing Information: IP address, browser type, pages you visit, time and date of visit

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling shipping and export orders
• Managing containers and tracking shipments
• Communicating with you about your orders and our services
• Improving our services and customer experience
• Complying with legal and regulatory requirements
• Sending updates and marketing communications (you can unsubscribe at any time)
• Preventing fraud and ensuring security

3. Information Sharing

We may share your information only with the following parties:

• Shipping Service Providers: Transportation and shipping companies we work with to deliver your products
• Customs Authorities: Information required by law for export and import purposes
• Service Providers: IT and payment processing companies that help us operate our business
• Legal Compliance: When required by law or to protect our rights

We ensure that all third parties we work with maintain the same data protection standards.

4. Data Security

We implement strict technical and administrative security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

• Encryption of sensitive data during transmission and storage
• Access control and monitoring systems
• Regular employee training on data security
• Periodic security audits and penetration testing
• Secure data backups

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. We may retain some information for longer periods to comply with legal obligations, resolve disputes, or enforce agreements.

6. Your Rights

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Correct any inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)
• Right to Object: Object to the processing of your personal information
• Right to Data Portability: Receive your information in a structured, commonly used format
• Right to Withdraw Consent: Withdraw your consent to data processing at any time

To exercise any of these rights, please contact us at: info@perva.tr

7. Cookies

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device. You can disable cookies through your browser settings, but this may affect website functionality.

8. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are directed to adults and businesses. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected information from a child without parental consent, we will delete such information immediately.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with the update date. We encourage you to review this page regularly to stay informed.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@perva.tr
• Phone: 00905455020658
• Address: ZAFER MAH. 185. SK. BABACAN PREMİUM B BLOK NO: 4 B İÇ KAPI NO: 326, ESENYURT/ İSTANBUL